Landlord Responsibilities – What They Must Fix
If you rent your home from the council or housing association, your landlord is legally responsible for making sure your home is safe, secure, and in good condition.
This fact sheet explains what they must fix, when they must do it, and what you can do if they don't.
What Your Landlord Must Repair
Your landlord is responsible for repairs to the following:
Structure and Exterior
- • Roof, walls, doors, windows
- • Stairs, banisters, and flooring
- • Chimneys and gutters
Heating and Hot Water
- • Boilers and radiators
- • Water tanks and pipes
- • Fireplaces and storage heaters
Electrical Systems
- • Wiring and fuse boxes
- • Plug sockets and light fittings
Plumbing
- • Toilets, sinks, baths, and showers
- • Leaks, blocked drains, and waste pipes
Safety and Sanitation
- • Damp and mould caused by leaks or poor ventilation
- • Infestations caused by disrepair (e.g. rats, cockroaches)
- • Gas safety checks (yearly)
- • Fire safety (smoke alarms in working order)
🕒 How Long Should Repairs Take?
Landlords must carry out repairs within a reasonable time after you report the issue.
| Type of Repair | Expected Timeframe |
|---|---|
| No heating or hot water (winter) | Within 1–3 days |
| Serious leaks or water damage | Within 1–5 days |
| Dangerous electrics | Immediate / within 24 hours |
| Damp and mould | Within 2–4 weeks |
| Non-urgent cosmetic repairs | Up to 28 days or longer |
Note: Timeframes may vary depending on urgency and your local authority's policies.
What You Need to Do
Action Steps
Report the problem in writing (email or letter)
Keep records (photos, emails, dates)
Give your landlord access to inspect and repair
If They Ignore You
If they ignore your reports or delay repairs for too long, you may have the right to claim for:
Repairs
Compensation
Impact on your health or belongings
Need Help?
You don't need to go through this alone. Council Repair Claims can help you understand your rights and connect you with a regulated solicitor (no-win, no-fee).