Step-by-Step Claims Checklist
If your landlord has failed to carry out repairs you've reported, you may be able to make a housing disrepair claim. Here's a simple guide to help you prepare.
Report the Problem to Your Landlord
Describe the issue in writing (email, text, or letter)
Describe the issue in writing (email, text, or letter)
Include the date the issue started
Ask for repairs and keep a copy of your message
You usually need to give your landlord a fair chance to fix the problem before making a claim.
Keep a Record of the Problem
Document everything for your case
Take clear photos or videos of the disrepair
Note how long the issue has been going on
Write down how it affects your health or daily life
Keep receipts if belongings have been damaged
Track Communication
Keep detailed records of all interactions
Save all emails, texts, and letters
Write down dates of phone calls or visits
Record any promises made by your landlord
Note if any repairs were attempted — and if they failed
Check If You Qualify for a Claim
Verify you meet the requirements
You live in a council or housing association property
You reported the problem but nothing was fixed
The disrepair is affecting your health, safety, or home
You're not already working with another solicitor
Get Help If You Need It
Connect with professional support
Reach out to Council Repair Claims or another trusted service
Prepare to share your evidence and timeline
Understand the process — it's no-win, no-fee, and you'll be referred to a regulated solicitor if your case is eligible
What Not to Do
Don't stop paying rent — this can weaken your case or risk eviction
Don't ignore letters from your landlord, council, or solicitor
Don't exaggerate your claim — honesty makes your case stronger
Don't delay too long — the longer the issue goes unreported, the harder it is to claim
Don't pay upfront for legal help — regulated services like ours work on a no-win, no-fee basis
Tip: You Don't Have to Do Everything Perfectly
Just try to keep as much information as you can — the solicitor will guide you the rest of the way.
Ready to Get Started?
If you've completed the checklist and believe you have a valid claim, Council Repair Claims can help you take the next step with a regulated solicitor on a no-win, no-fee basis.