Understanding No-Win, No-Fee
How no-win, no-fee arrangements work and what you need to know
If you're considering making a housing disrepair claim, you might have heard about "no-win, no-fee" arrangements. This guide explains how they work, what you can expect, and what you need to know before you start.
What is No-Win, No-Fee?
A "no-win, no-fee" arrangement (also called a Conditional Fee Agreement or CFA) means that if you don't win your case, you don't pay your solicitor's legal fees. If you do win, the solicitor's fees are usually paid by the other side (your landlord), not by you.
This makes it possible for people who might not otherwise be able to afford legal representation to pursue a claim.
🔄 How It Works
We assess your case
We'll review your situation and evidence to see if you have a valid claim
If eligible, we refer you to a regulated solicitor
We connect you with a qualified solicitor who specializes in housing disrepair
The solicitor works on your case
They handle all the legal work, including gathering evidence and negotiating with your landlord
You only pay if you win
If successful, the solicitor's fees are paid by your landlord, not you
What You Pay
You win your case
You Pay
Nothing upfront
Solicitor Gets
Their fees from your landlord
You Get
Compensation for the disrepair and its impact
You lose your case
You Pay
Nothing
Solicitor Gets
Nothing
You Get
No compensation, but no legal bills either
You cancel after the cooling-off period
You Pay
Some costs (varies by case)
Solicitor Gets
Partial payment for work done
You Get
No compensation, but reduced legal costs
Important Things to Know
Before You Start
You can complain directly to your landlord or the Housing Ombudsman for free
You're not required to use our services to make a claim
We may receive a fee for introducing you to a solicitor
Other costs may apply if you cancel after the cooling-off period or fail to cooperate
🆓 Free Alternatives
Before considering a no-win, no-fee arrangement, you can try these free options:
Complain directly to your landlord
Write a formal complaint letter
Contact the Housing Ombudsman
Free independent service
Get advice from Citizens Advice
Free legal guidance
Contact your local council
Environmental health department
Need Help Understanding Your Options?
Council Repair Claims can help you understand whether you have a valid case and explain all your options, including free alternatives and no-win, no-fee arrangements.