Council Repair Claims
Council Repair Claims
Windows on a brick tower block

Write a repair letter to your council or housing association

Answer a few questions and we'll write the letter for you. Skip anything you don't know. You send it yourself.

Fill in the steps below

What you add appears in your letter below. Start with step 1. Leave anything blank if you do not know it yet.

1

About you

Your landlord needs your name, address, and a way to contact you so they know who is raising the complaint.

Give at least one so your landlord can arrange a visit.

Often on your rent statement.

2

Your landlord

Goes in the "To" box if you email the letter.

3

What's wrong?

Tick everything that applies.

For example: in March 2025, or about 6 months ago.

4

How is it affecting you?

Optional. Only share what you are happy for your landlord to know.

5

Have you reported it before?

6

Getting it fixed

Prefer to write it yourself?

Copy this template into an email, a letter or your landlord's online repairs form.

[Your name], [Your address], [Date]

Request for repairs at [your address]

I am writing to report the following problems in my home: [problem, where it is, when it started].

[Template continues. Use Copy the template for the full wording.]

Tips for reporting repairs

  • Always ask your landlord for a reference number
  • Ask when the repair will be done
  • Keep a copy or screenshot of what you send
  • Phone in an emergency, then put it in writing too
  • Take photos before you clean or paint anything

Common questions

See all questions →
Sent it? Keep a record

This tool is provided by Council Repair Claims, a claims management company, not a law firm. The letter is for you to send yourself and is not legal advice. Template checked by a solicitor.