Find your council or housing association

Search your landlord to see local housing disrepair information, or start a free eligibility check if we do not have a dedicated page yet.

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Council or housing association?

Not sure which type of landlord you have, or want the full picture before you search? These guides explain your rights, how complaints work, and how the two sectors compare.

Councils

Who council landlords are, how they compare with housing associations, and how to report repairs and complain.

Housing associations

Who housing association landlords are, how they compare with councils, and how to report repairs and complain.

Who can make a claim?

You may be able to claim if:

You rent your home from a council or housing association
You've reported the problem and they've had a fair chance to fix it
It has affected your health, safety or quality of life
The problems are ongoing, or repairs came too late

You may not be able to claim if:

You own your home, even part of it (such as shared ownership)
You rent from a private landlord as your repair rights may be different
You haven't reported the problem to your landlord yet
You have moved out of the affected property

Not sure who your landlord is? We can help check.

Ready to check if you could claim?

It takes a few minutes and costs nothing to find out.

Remember

You don't have to use a claims management company. There is no guarantee that using a claims management company will make your claim quicker or get you a better outcome. You can complain to your landlord, then the relevant ombudsman*, for free.

*England: Housing Ombudsman. Wales: Public Services Ombudsman