Living with unresolved repairs in an Anchor (Anchor Hanover Group) home? You may be entitled to compensation. Free eligibility check. This free guide for housing association tenants in England and Wales is published by Council Repair Claims, a regulated claims management company, not a law firm.
Anchor (Anchor Hanover Group) Housing Disrepair Claims
Whatever's happened with your home, you're in the right place. We help council and housing association tenants nationwide. Here's what we know about Anchor (Anchor Hanover Group).
The Housing Ombudsman found Anchor guilty of severe maladministration after a resident was left homeless following domestic violence. If you're one of their tenants living with unresolved disrepair, here's what you can do.
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
At a glance
The following data is sourced from official government and regulator data.
40k
Homes
England
C3
Consumer grade
RSH consumer standard
86.1%
Satisfaction
overall (TP01)
100%
Decent Homes
meeting the standard
- Governance was rated as G3 (downgraded in June 2025 for serious regulatory concern about risk management and health and safety data quality).
- Viability was rated as V1 (December 2024).
- Consumer grade was rated as C3 (February 2025), covering electrical safety and damp and mould assessment.
What these figures mean. TP01/TP02/TP03 are tenant satisfaction scores from the Regulator of Social Housing's 2024/25 Tenant Satisfaction Measures. Consumer grades run from C1 (highest) to C4 (lowest); governance and viability grades run from G1/V1 (highest) to G4/V2 (lowest).
You may be able to claim if
- You're a tenant of Anchor (Anchor Hanover Group) (or a home they manage under contract for a council, if applicable)
- You've reported a repair (damp, mould, leaks, broken heating, structural issues, pests) and it hasn't been fixed within a reasonable time
- The disrepair has affected your health, your belongings, or your ability to use part of your home
Legal basis and compensation
Housing associations have exactly the same legal repair duty as councils under Section 11 of the Landlord and Tenant Act 1985, and the same Awaab's Law timescales for damp, mould and hazards since October 2025. Anchor (Anchor Hanover Group) is a registered provider regulated by the Regulator of Social Housing and subject to Housing Ombudsman jurisdiction the same way a council landlord is.
This pattern of findings is one reason claims against Anchor (Anchor Hanover Group) are being taken seriously by the regulator, and it can support your individual case.
Compensation typically reflects a rent-based reduction for the period the home was unfit to live in, damaged belongings, and, where relevant, the impact on your health or living conditions.
The 4-step process
- 1
Free eligibility check
Tell us about your home and the repairs you've reported. Takes about two minutes.
- 2
We review your case
We check whether it meets the criteria for a housing disrepair claim.
- 3
We connect you with a solicitor
A trusted legal partner who handles housing disrepair claims every day takes it from here.
- 4
Your solicitor deals with Anchor (Anchor Hanover Group)
Gathering evidence, contacting the landlord, and working toward repairs and compensation. Most cases are resolved without going to court.
What could my compensation be worth?
The Housing Ombudsman found severe maladministration after an Anchor resident was left homeless following domestic violence (30 November 2021). That sits alongside a separate RSH finding that over a third of Anchor's homes lacked a current electrical safety inspection.
Read our full Housing Disrepair Compensation Guide →Frequently Asked Questions
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
Related guides
Housing disrepair compensation
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How housing disrepair compensation is calculated for council tenants: general and special damages, what strengthens a claim, and what to expect.
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What Is a Housing Disrepair Claim — and Do You Have One?
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A housing disrepair claim is a legal right to repairs and compensation if your council or housing association landlord ignored the problem.
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Step-by-Step Housing Disrepair Claims Checklist
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A practical housing disrepair claims checklist for council tenants: report the problem in writing, gather evidence, and understand next steps.
Read guideNeed help?
If you rent from Anchor (Anchor Hanover Group) and a repair you reported in writing has been ignored, a free two-minute check will tell you whether you may have a valid claim.
Contact us on 03330 111104 or email info@councilrepairclaims.co.uk
This article is for general information only and does not constitute legal advice.
Content correct as of Sep 2026.