Living with unresolved repairs in a Clarion Housing Group home? You may be entitled to compensation. Free eligibility check. This free guide for housing association tenants in England and Wales is published by Council Repair Claims, a regulated claims management company, not a law firm.
Clarion Housing Group Housing Disrepair Claims
Whatever's happened with your home, you're in the right place. We help council and housing association tenants nationwide. Here's what we know about Clarion Housing Group.
The Housing Ombudsman has found Clarion Housing Group guilty of severe maladministration nine separate times since 2022, more than any other landlord in our research. If you're one of their tenants living with unresolved disrepair, here's what you can do.
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
At a glance
The following data is sourced from official government and regulator data.
109k+
Homes
RSH, Oct 2025
C2
Consumer grade
RSH consumer standard
63.7%
Satisfaction
overall (TP01)
99.4%
Decent Homes
meeting the standard
- Governance was rated as G1.
- Viability was rated as V1 (upgraded 29 Oct 2025).
- Clarion serves 350,000+ people across 170+ local authorities and was formed in 2016 from the merger of Affinity Sutton and Circle Housing.
What these figures mean. TP01/TP02/TP03 are tenant satisfaction scores from the Regulator of Social Housing's 2024/25 Tenant Satisfaction Measures. Consumer grades run from C1 (highest) to C4 (lowest); governance and viability grades run from G1/V1 (highest) to G4/V2 (lowest).
Clarion contact information
Contacting Clarion Housing
Repairs and customer services
Customer services
- Phone: 0300 500 8000
Opening hours
- Monday to Friday: 8:30am to 5pm
- Wednesday: 10am to 5pm
Emergency repairs
Clarion states that emergency repairs can be reported 24 hours a day, 365 days a year by calling: 0300 500 8000
An emergency repair is generally something that:
- Affects health or safety
- Leaves the property insecure
- Risks significant damage to the home
- Involves severe leaks or drainage problems
- Involves dangerous electrical faults
Clarion online services
Clarion tenants may manage their home online through a Clarion account at myclarionhousing.com. Key features include:
- Report repairs
- Check repair status
- Change appointments
- Cancel appointments
- Manage tenancy information online
You may be able to claim if
- You're a tenant of Clarion Housing Group (or a home they manage under contract for a council, if applicable)
- You've reported a repair (damp, mould, leaks, broken heating, structural issues, pests) and it hasn't been fixed within a reasonable time
- The disrepair has affected your health, your belongings, or your ability to use part of your home
Legal basis and compensation
Housing associations have exactly the same legal repair duty as councils under Section 11 of the Landlord and Tenant Act 1985, and the same Awaab's Law timescales for damp, mould and hazards since October 2025. Clarion Housing Group is a registered provider regulated by the Regulator of Social Housing and subject to Housing Ombudsman jurisdiction the same way a council landlord is.
This pattern of findings is one reason claims against Clarion Housing Group are being taken seriously by the regulator, and it can support your individual case.
Compensation typically reflects a rent-based reduction for the period the home was unfit to live in, damaged belongings, and, where relevant, the impact on your health or living conditions.
The 4-step process
- 1
Free eligibility check
Tell us about your home and the repairs you've reported. Takes about two minutes.
- 2
We review your case
We check whether it meets the criteria for a housing disrepair claim.
- 3
We connect you with a solicitor
A trusted legal partner who handles housing disrepair claims every day takes it from here.
- 4
Your solicitor deals with Clarion Housing Group
Gathering evidence, contacting the landlord, and working toward repairs and compensation. Most cases are resolved without going to court.
What could my compensation be worth?
There's no fixed table or calculator that can tell you your case's value in advance. It depends on how long the disrepair went on, how serious it was, and the impact it had on you and your home. Our full guide explains how compensation is actually calculated, including the difference between general damages (for loss of enjoyment of your home) and special damages (for provable financial losses).
Read our full Housing Disrepair Compensation Guide →Frequently Asked Questions
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
Related guides
Housing disrepair compensation
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A housing disrepair claim is a legal right to repairs and compensation if your council or housing association landlord ignored the problem.
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Step-by-Step Housing Disrepair Claims Checklist
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A practical housing disrepair claims checklist for council tenants: report the problem in writing, gather evidence, and understand next steps.
Read guideNeed help?
If you rent from Clarion Housing Group and a repair you reported in writing has been ignored, a free two-minute check will tell you whether you may have a valid claim.
Contact us on 03330 111104 or email info@councilrepairclaims.co.uk
This article is for general information only and does not constitute legal advice.
Content correct as of Oct 2026.