Living with unresolved repairs in a Sanctuary Housing Association home? You may be entitled to compensation. Free eligibility check. This free guide for housing association tenants in England and Wales is published by Council Repair Claims, a regulated claims management company, not a law firm.
Sanctuary Housing Association Housing Disrepair Claims
Whatever's happened with your home, you're in the right place. We help council and housing association tenants nationwide. Here's what we know about Sanctuary Housing Association.
The Housing Ombudsman named Sanctuary in a gov.uk naming-and-shaming publication for two severe maladministration findings, serious enough that the Secretary of State wrote to its chief executive directly. If you're one of their tenants living with unresolved disrepair, here's what you can do.
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
At a glance
The following data is sourced from official government and regulator data.
86k
Homes
England, 2025 SDR
C1
Consumer grade
RSH consumer standard
63.9%
Satisfaction
overall (TP01)
99.8%
Decent Homes
meeting the standard
- Governance was rated as G1.
- Viability was rated as V2.
- Consumer grade was rated as C1, the top grade, with repairs-service improvements noted by RSH.
What these figures mean. TP01/TP02/TP03 are tenant satisfaction scores from the Regulator of Social Housing's 2024/25 Tenant Satisfaction Measures. Consumer grades run from C1 (highest) to C4 (lowest); governance and viability grades run from G1/V1 (highest) to G4/V2 (lowest).
You may be able to claim if
- You're a tenant of Sanctuary Housing Association (or a home they manage under contract for a council, if applicable)
- You've reported a repair (damp, mould, leaks, broken heating, structural issues, pests) and it hasn't been fixed within a reasonable time
- The disrepair has affected your health, your belongings, or your ability to use part of your home
Legal basis and compensation
Housing associations have exactly the same legal repair duty as councils under Section 11 of the Landlord and Tenant Act 1985, and the same Awaab's Law timescales for damp, mould and hazards since October 2025. Sanctuary Housing Association is a registered provider regulated by the Regulator of Social Housing and subject to Housing Ombudsman jurisdiction the same way a council landlord is.
This pattern of findings is one reason claims against Sanctuary Housing Association are being taken seriously by the regulator, and it can support your individual case.
Compensation typically reflects a rent-based reduction for the period the home was unfit to live in, damaged belongings, and, where relevant, the impact on your health or living conditions.
The 4-step process
- 1
Free eligibility check
Tell us about your home and the repairs you've reported. Takes about two minutes.
- 2
We review your case
We check whether it meets the criteria for a housing disrepair claim.
- 3
We connect you with a solicitor
A trusted legal partner who handles housing disrepair claims every day takes it from here.
- 4
Your solicitor deals with Sanctuary Housing Association
Gathering evidence, contacting the landlord, and working toward repairs and compensation. Most cases are resolved without going to court.
What could my compensation be worth?
The Housing Ombudsman found Sanctuary committed severe maladministration after it dismissed its own contractor's advice while damp persisted in a tenant's home, ordering £5,600 in compensation, serious enough that the Secretary of State wrote to Sanctuary's chief executive directly (gov.uk naming-and-shaming publication, Dec 2023).
Read our full Housing Disrepair Compensation Guide →Frequently Asked Questions
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
Related guides
Housing disrepair compensation
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How housing disrepair compensation is calculated for council tenants: general and special damages, what strengthens a claim, and what to expect.
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What Is a Housing Disrepair Claim — and Do You Have One?
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A housing disrepair claim is a legal right to repairs and compensation if your council or housing association landlord ignored the problem.
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Step-by-Step Housing Disrepair Claims Checklist
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A practical housing disrepair claims checklist for council tenants: report the problem in writing, gather evidence, and understand next steps.
Read guideNeed help?
If you rent from Sanctuary Housing Association and a repair you reported in writing has been ignored, a free two-minute check will tell you whether you may have a valid claim.
Contact us on 03330 111104 or email info@councilrepairclaims.co.uk
This article is for general information only and does not constitute legal advice.
Content correct as of Sep 2026.