Unresolved repairs in a Cardiff Council home? You may be entitled to compensation. Free eligibility check. This free guide for council tenants in England and Wales is published by Council Repair Claims, a regulated claims management company, not a law firm.
Cardiff Council Housing Disrepair Claims
Whatever's happened with your home, you're in the right place. We help council and housing association tenants nationwide. Here's what we know about Cardiff Council.
The Public Services Ombudsman for Wales issued a Public Interest Report (case 202404828, published 16 October 2025) after Cardiff Council ignored a bathroom leak reported six or more times and left a home in an 'appalling state of disrepair'. If you're a tenant living with disrepair, here's what you're entitled to claim.
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
At a glance
The following data is sourced from official government and regulator data.
384k
Population
2024 est.
48%
WHQS
Wales-wide, not Cardiff-specific
N/A
TSM / IMD
not RSH-regulated
2019
WIMD
latest full Welsh update
- Welsh Housing Quality Standard (WHQS), not Decent Homes Standard. Only a Wales-wide figure exists so far: 48% of homes fully met WHQS (245,310 homes, 45 landlords) as at 31 Mar 2025. Landlord-level figures are not yet published. Do not treat 48% as Cardiff-specific.
- Not RSH-regulated, so no Tenant Satisfaction Measures or IMD 2025 rank exist for it.
- Latest full WIMD is 2019. No 2025 Welsh update found.
What these figures mean. WHQS (Welsh Housing Quality Standard) measures whether a home meets the Welsh Government's decency standard. WIMD (Welsh Index of Multiple Deprivation) ranks an area's deprivation against all of Wales (1 = most deprived). PSOW is the Public Services Ombudsman for Wales, who investigates complaints about council services including housing repairs. Welsh landlords aren't RSH-regulated, so English measures like TSM and IMD don't apply to them.
You may be able to claim if
- You're a tenant of Cardiff Council
- You've reported a repair problem (damp, mould, leaks, broken heating, structural issues, pests) and it hasn't been fixed within a reasonable time
- The disrepair has affected your health, your belongings, or your ability to use part of your home
You do not need to still be in dispute with the council to claim. Most claims are made after a repair has already been logged.
Legal basis and compensation
Under Section 11 of the Landlord and Tenant Act 1985, Cardiff Council has a legal duty to keep the structure, exterior, and the installations for water, gas, electricity and heating in your home in repair. Since October 2025, Awaab's Law additionally sets fixed timescales for investigating and fixing damp, mould and other significant hazards in social housing. Note: Awaab's Law is England-only (Social Housing (Regulation) Act 2023). Welsh tenants' equivalent sits under the Renting Homes (Wales) Act 2016.
The Public Services Ombudsman for Wales issued a Public Interest Report (case 202404828, published 16 October 2025) after Cardiff Council ignored a bathroom leak reported six or more times and left a home in an 'appalling state of disrepair'. This pattern of findings is one reason claims against Cardiff Council are being taken seriously, and it can support your individual case.
Compensation typically reflects a rent-based reduction for the period the home was unfit to live in, the cost of damaged belongings, and, where relevant, the impact on your health or living conditions.
The 4-step process
- 1
Free eligibility check
Tell us about your home and the repairs you've reported. Takes about two minutes.
- 2
We review your case
We check whether it meets the criteria for a housing disrepair claim.
- 3
We connect you with a solicitor
A trusted legal partner who handles housing disrepair claims every day takes it from here.
- 4
Your solicitor deals with Cardiff Council
Gathering evidence, contacting the landlord, and working toward repairs and compensation. Most cases are resolved without going to court.
What could my compensation be worth?
The Public Services Ombudsman for Wales found that Cardiff Council knew about damp and mould in one tenant's home since April 2021, and ignored a bathroom leak reported six or more times, before the property reached an 'appalling state of disrepair' by March 2024. The council was ordered to pay £3,000 in redress plus carry out process reforms (PSOW Public Interest Report, case 202404828, Oct 2025).
Read our full Housing Disrepair Compensation Guide →Frequently Asked Questions
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
Nearby and related
Other councils in this area with dedicated disrepair pages on our site.
Related guides
Housing disrepair compensation
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What Is a Housing Disrepair Claim — and Do You Have One?
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A housing disrepair claim is a legal right to repairs and compensation if your council or housing association landlord ignored the problem.
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Step-by-Step Housing Disrepair Claims Checklist
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A practical housing disrepair claims checklist for council tenants: report the problem in writing, gather evidence, and understand next steps.
Read guideNeed help?
If you rent from Cardiff Council and a repair you reported in writing has been ignored, a free two-minute check will tell you whether you may have a valid claim.
Contact us on 03330 111104 or email info@councilrepairclaims.co.uk
This article is for general information only and does not constitute legal advice.
Content correct as of Sep 2026.