Unresolved repairs in a Swansea Council home? You may be entitled to compensation. Free eligibility check. This free guide for council tenants in England and Wales is published by Council Repair Claims, a regulated claims management company, not a law firm.
Swansea Council Housing Disrepair Claims
Whatever's happened with your home, you're in the right place. We help council and housing association tenants nationwide. Here's what we know about Swansea Council.
If you're a Swansea Council tenant dealing with damp, mould, leaks or a repair the council hasn't fixed, you may have a legal right to compensation. Here's how it works.
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
At a glance
The following data is sourced from official government and regulator data.
251k
Population
2024 est.
48%
WHQS
Wales-wide, not Swansea-specific
N/A
TSM / IMD
not RSH-regulated
PSOW
Ombudsman
not Housing Ombudsman
- The same Wales-wide 48% WHQS compliance figure applies. It is not Swansea-specific.
- The Public Services Ombudsman for Wales applies, not the Housing Ombudsman or RSH.
- No 2025 WIMD update found.
What these figures mean. WHQS (Welsh Housing Quality Standard) measures whether a home meets the Welsh Government's decency standard. WIMD (Welsh Index of Multiple Deprivation) ranks an area's deprivation against all of Wales (1 = most deprived). PSOW is the Public Services Ombudsman for Wales, who investigates complaints about council services including housing repairs. Welsh landlords aren't RSH-regulated, so English measures like TSM and IMD don't apply to them.
You may be able to claim if
- You're a tenant of Swansea Council (or a home managed on the council's behalf by Pobl Group)
- You've reported a repair problem (damp, mould, leaks, broken heating, structural issues, pests) and it hasn't been fixed within a reasonable time
- The disrepair has affected your health, your belongings, or your ability to use part of your home
You do not need to still be in dispute with the council to claim. Most claims are made after a repair has already been logged.
Legal basis and compensation
Under Section 11 of the Landlord and Tenant Act 1985, Swansea Council has a legal duty to keep the structure, exterior, and the installations for water, gas, electricity and heating in your home in repair. Since October 2025, Awaab's Law additionally sets fixed timescales for investigating and fixing damp, mould and other significant hazards in social housing. Note: Awaab's Law is England-only (Social Housing (Regulation) Act 2023). Welsh tenants' equivalent sits under the Renting Homes (Wales) Act 2016.
Whether or not Swansea Council has a wider pattern of findings, your right to a safe, well-maintained home doesn't depend on it. The law above applies regardless.
Compensation typically reflects a rent-based reduction for the period the home was unfit to live in, the cost of damaged belongings, and, where relevant, the impact on your health or living conditions.
The 4-step process
- 1
Free eligibility check
Tell us about your home and the repairs you've reported. Takes about two minutes.
- 2
We review your case
We check whether it meets the criteria for a housing disrepair claim.
- 3
We connect you with a solicitor
A trusted legal partner who handles housing disrepair claims every day takes it from here.
- 4
Your solicitor deals with Swansea Council
Gathering evidence, contacting the landlord, and working toward repairs and compensation. Most cases are resolved without going to court.
What could my compensation be worth?
There's no fixed table or calculator that can tell you your case's value in advance. It depends on how long the disrepair went on, how serious it was, and the impact it had on you and your home. Our full guide explains how compensation is actually calculated, including the difference between general damages (for loss of enjoyment of your home) and special damages (for provable financial losses).
Read our full Housing Disrepair Compensation Guide →Frequently Asked Questions
If your landlord has ignored a repair you reported in writing, it is worth finding out where you stand.
Our free eligibility check takes two minutes and carries no obligation to proceed.
Nearby and related
Other councils in this area with dedicated disrepair pages on our site.
Related guides
Housing disrepair compensation
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How housing disrepair compensation is calculated for council tenants: general and special damages, what strengthens a claim, and what to expect.
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What Is a Housing Disrepair Claim — and Do You Have One?
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A housing disrepair claim is a legal right to repairs and compensation if your council or housing association landlord ignored the problem.
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Step-by-Step Housing Disrepair Claims Checklist
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A practical housing disrepair claims checklist for council tenants: report the problem in writing, gather evidence, and understand next steps.
Read guideNeed help?
If you rent from Swansea Council and a repair you reported in writing has been ignored, a free two-minute check will tell you whether you may have a valid claim.
Contact us on 03330 111104 or email info@councilrepairclaims.co.uk
This article is for general information only and does not constitute legal advice.
Content correct as of Sep 2026.